1. Satisfaction Guarantee

Dubai Explorer offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, spoiled, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

We do not typically require you to return digital products or services. For physical products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Refund Methods and Timing

Refunds will be processed using the original payment method whenever possible:

• Credit/Debit Card Payments: Refunded to the original card used for purchase
• PayPal Payments: Refunded to your PayPal account
• Bank Transfers: Refunded to the original bank account

Please note that while we process refunds within 2-3 business days, it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider's policies.

6. Digital Products and Services

6.1 Digital Guides and Resources

Due to the nature of digital products, all sales of downloadable guides, e-books, and other digital resources are generally final and non-refundable once the download has been initiated. However, if you experience technical issues with accessing or downloading your purchase, please contact our customer service for assistance.

6.2 Travel Planning Services

For personalized travel planning services:

• Cancellations made more than 14 days before the scheduled service delivery date will receive a full refund minus a 10% administrative fee.
• Cancellations made 7-14 days before the scheduled service delivery date will receive a 50% refund.
• Cancellations made less than 7 days before the scheduled service delivery date are non-refundable.

If we are unable to deliver the service as described or within the agreed timeframe, you will be entitled to a full refund or the option to reschedule at no additional cost.

7. Subscription Services

7.1 Cancellation of Subscriptions

You may cancel your subscription at any time by logging into your account or contacting our customer service. When you cancel:

• If you cancel before your next billing date, you will not be charged for the next period.
• If you cancel after being billed for the next period but before receiving the products/services for that period, you will receive a full refund for that billing period.
• If you cancel after receiving products/services for the current billing period, your subscription will continue until the end of the current billing period with no refund for the unused portion.

7.2 Pro-rated Refunds

In exceptional circumstances, we may offer pro-rated refunds for the unused portion of a subscription period. This will be evaluated on a case-by-case basis.

8. Promotional Offers and Discounts

Products or services purchased with promotional discounts or special offers may have different refund terms, which will be specified at the time of purchase. Generally:

• Refunds for products purchased with a discount will be based on the actual amount paid.
• Products marked as "Final Sale" or similar are not eligible for refunds unless they are defective or significantly different from their description.

9. Third-Party Products and Services

For products or services provided by third parties (such as tour operators, hotels, or activity providers) that were booked through Dubai Explorer:

• The refund policy of the third-party provider will apply.
• We will assist you in communicating with the third-party provider to resolve any issues.
• While we cannot guarantee refunds for third-party services, we will advocate on your behalf to achieve a fair resolution.

10. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Force Majeure: Events beyond reasonable control (natural disasters, political unrest, etc.) that affect our ability to deliver services or your ability to use them
• Medical Emergencies: Serious illness or injury preventing travel or use of our services
• Bereavement: Death of an immediate family member

We will work with you to find a solution, which may include extended refund timeframes, credits for future use, or other accommodations. Documentation may be required for these exceptions.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

12. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us at: